Terms & Conditions of Sale

These Terms and Conditions apply to orders placed through the White Oaks Honey website.

White Oaks Honey is a trading name of White Oaks (Property Management) Limited, company number 17130905, registered office White Oaks, Cock Green, Felsted, Dunmow, Essex CM6 3NA.

By placing an order through this website, you agree to be bound by these Terms and Conditions.

Nothing in these Terms affects your statutory rights as a consumer.

We sell honey and other food products, including jams, preserves, chutneys and related products.

Product photographs and descriptions are provided for illustrative purposes only.

As our products are natural, seasonal and handmade, variations may occur between batches in colour, flavour, texture, consistency, appearance and weight.

Honey may naturally crystallise, become opaque or change consistency over time. These natural characteristics do not constitute faults or defects.

All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel any order prior to dispatch where:

• Products are unavailable;
• Payment cannot be authorised;
• Pricing or description errors have occurred;
• Fraudulent activity is suspected; or
• Information supplied by the customer is inaccurate.

A contract between us is formed only when we dispatch your order.

All prices are stated in Pounds Sterling (£).

Any delivery charges will be displayed during checkout.

Payment must be made in full before goods are dispatched.

Ownership of the goods remains with White Oaks (Property Management) Limited until payment has been received in full.

We will use reasonable endeavours to dispatch orders within the timescales indicated on the website.

Delivery times are estimates and are not guaranteed.

Customers are responsible for ensuring that delivery information is accurate and complete.

Where an order is returned due to an incorrect or incomplete address supplied by the customer, any reasonable additional delivery costs incurred for re-dispatch may be charged to the customer.

Risk in the goods passes to the customer upon delivery.

We are not responsible for delays caused by events beyond our reasonable control including postal delays, industrial action, adverse weather, supply shortages or carrier failures.

Customers wishing to cancel an order before dispatch should contact us as soon as possible.

If dispatch has not taken place, we will cancel the order and refund any payment received.

Where applicable under consumer legislation, customers may cancel an online order within 14 days of receiving goods by notifying us in writing.

Certain products may be exempt from cancellation rights where permitted by law, including products liable to deteriorate rapidly, personalised goods and sealed goods that are unsuitable for return once opened due to hygiene or health protection reasons.

Customers exercising a cancellation right are responsible for returning the goods within 14 days of cancellation notification.

Unless the goods are faulty, damaged or not as described, customers are responsible for return postage costs.

Refunds will be issued once returned goods have been received or satisfactory evidence of return has been provided.

Customers should inspect products immediately upon delivery.

If goods arrive damaged, faulty, incomplete or incorrect, customers should contact us as soon as reasonably possible and preferably within 48 hours of delivery.

Notification after 48 hours will not affect any statutory rights but may affect our ability to investigate issues with couriers.

Customers may be asked to provide:

• Photographs of the product;
• Photographs of any damage;
• Photographs of the packaging; and
• Photographs of the delivery label.

Where a valid claim is established, we will provide an appropriate remedy as required by law, which may include replacement, repair, price reduction or refund.

Any claim for non-delivery should be reported promptly and preferably within 14 days of the expected delivery date.

We reserve the right to investigate all claims before issuing refunds or replacement goods.

Refunds will be issued using the original payment method unless otherwise agreed.

Approved refunds will be processed without undue delay and within any period required by law.

Customers are responsible for storing products in accordance with any instructions provided on the packaging.

Unless otherwise stated:

• Honey should be stored in a cool, dry place away from direct sunlight.
• Honey should not be refrigerated.
• Preserves, jams and chutneys should be refrigerated after opening.
• Products should be consumed before any stated best before date.

We shall not be responsible for deterioration, spoilage, contamination, loss of quality or other changes arising from improper storage, handling or use after delivery.

Honey is a natural product and may crystallise, become opaque or change consistency over time.

Colour, appearance, flavour, viscosity and crystallisation rates may vary between harvests and batches.

Such characteristics are natural properties of honey and are not grounds for cancellation, return, refund or replacement.

Customers are responsible for checking ingredient and allergen information before consumption.

If you have any concerns regarding ingredients or allergens, please contact us before purchase.

Honey must not be given to infants under 12 months of age.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Defective products where liability cannot legally be excluded;
• Any rights arising under consumer protection legislation.

Subject to the above, we are not liable for indirect, consequential or business losses.

We shall not be liable for any delay or failure to perform our obligations where such delay or failure arises from circumstances beyond our reasonable control.

Personal information supplied through our website will be processed in accordance with our Privacy Policy, which explains what we collect, why, and what rights you have.

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.